We do a lot of tasks here every week: serve booze, make coffee, clean tea towels, open doors, water gardens, put out menus, clean toilets, order supplies, enter receipts… Tasks are knowable, recordable and replicable. Business is made up of thousands of tasks like these, held by various staff who expect to do them. That’s part of their job, to … Continue reading Zombie apocalypse is a shopping mall full of chain stores